OnWatch proactive maintenance services help you prevent unplanned disruptions by up to 32%¹.

OnWatch provides fully automated and continuous monitoring of critical subsystem elements. Any deviations alert GE engineers, who will then work with you to keep your operations running smoothly.

OnWatch services help you:

  • Improve patient care:
OnWatch helps assure that your system is available as planned. You can prepare for system interruptions before they occur and reduce unplanned downtime by up to 32%¹. This means you can see your patients as planned.

  • Optimize productivity:
OnWatch limits unscheduled servicing and maintenance. You will be notified ahead of time when systems need to be serviced so you can plan accordingly. You can  fully prepare and optimize use of available equipment.

  • Streamline operations:
OnWatch minimizes the impact of unplanned disruptions in your organization’s workflow. 

¹Source: Determining the Benefits of Proactive Digital Service for Computed Tomography Scanners Whitepaper

Benefits for you

Improving the patient and healthcare professional experience, OnWatch helps you increase your:


  • Significantly reduce service calls and decrease service hours 
  • Minimize your staff’s stress by making patient flow more predictable


  • Receive monthly performance data to evaluate your environment, systems and operations


  • Build trust with patients and solidify your reputation with your referrals


  • Proactively plan interventions and maintenance
  • Maximize confidence that exams will proceed as scheduled


  • Limit the need to reschedule patients due to unplanned downtime
  • Minimize hard downs in the system

OnWatch is applicable for the following systems :

  • Computed Tomography
  • Magnetic Resonance Imaging
  • Interventional Image Guided Systems
  • Mammography