The course is designed to introduce the deeper concept of creating a comprehensive, positive experience for the patient and their family members in healthcare organizations. As physicians hold a key and respected roll in all healthcare organizations, their understanding, participation, driving of engagement and role-modeling key behaviors is essential. Once physicians are familiarized with the concept of Patient First, they will also participate in identifying areas for improvement and support that can potentially become organizational change and development projects.
The seminar will use interactive discussions, videos, and case studies to engage the participants in assessing their own institutional practices and culture and generate ideas for development and improvement. This program applies to all physicians who are involved with patient care and/or who lead teams and departments who have direct contact and impact on the patient experience.