Leadership Training

Effective doctor-patient communication is at the core of superior clinical care and is extremely vital in building a strong relationship of trust , transparency and credibility between the patient and his/her care provider. This is extremely important , particularly in this day and age when healthcare consumerism is gaining momentum in the industry. In fact research shows that many of the reasons for low patient satisfaction scores and patient complaints are primarily linked to some failures in the doctor-patient relationship. Unfortunately, however, this fact is not always acknowledged by many doctors. In fact , many of them tend to misjudge their own communication skills and as such tend to rate themselves higher than what the patient is perceiving. This course is aimed towards rightly assessing one’s communication skills and identifying gaps in where one needs to be versus where he/she is. This will be supported by real life and proven techniques to fill-in those gaps and ultimately optimize the doctor –patient relationship. Course Objectives: Through interactive learning participants will: • Identify personal interaction styles and preferences to become a better leader of self and others • Understand the concept of Emotional Intelligence and apply it to influencing situations • Improve interpersonal communication and understand the role of verbal and para verbal communication • Integrate Patient-centered and Clinician-centered Interviewing • Learn techniques to build the relationship with the patient • Learn to assess conflict situations and determine when to apply conflict modes, including learning how to manage difficult conversations • Learn best techniques to communicate with children, adolescents and Parents • Practice coaching & feedback techniques to improve individual and team performance and potential • Learn how to optimally communicate within the healthcare team including talking to impaired colleagues. • Apply learnings to real-life case studies ...